Frequently Asked Questions
Order and Account Info
Products and Inventory
Frequently Asked Questions
Why is Juniper Networks offering Try & Buy?
Juniper Networks recognizes there is a need to trial some products and services before making a large commitment. We understand the complex technical requirements, budget process, performance requirements and delivery timelines. Juniper Networks wants to take all of the risk out of your consideration and make trying the best equipment a hassle-free opportunity.
What types of Juniper hardware is available?
All of the latest range of high-performance Juniper Networks solutions are available; including switches, routers, security devices, wireless devices, accessories and software.
Who is eligible to participate in the Try & Buy Program?
How do I request a Try & Buy?
Requests can be sent to email@example.com
Authorized partners will work through the same channels as new sales to determine discounts. NSPs will be registered with Juniper and can be submitted to PureWrx at time of quote. PureWrx will quote and process orders directly with the partners.
End users will be matched with a preferred authorized partners in the event one does not have one.
Can I work with my Juniper account manager to inquire about the Juniper Try & Buy?
Yes, you can work through your assigned Juniper account manager to get more information. To confirm availability and place an order, you must go through PureWrx, Juniper’s authorized program operator.
How long is the trial?
The Try & Buy program offers a 60 day trial period from time the product is received with extensions handled on a case by case basis. The product can be returned or purchased any time within the 60 days.
Is the Try & Buy Program completely risk free?
Yes, assuming the equipment is returned in good working condition and in original packaging, the customer will only be responsible for freight costs for the outbound and inbound in the case of the product being returned.
How does the return work if I do not purchase the equipment?
To avoid invoicing all returns must be in good working condition and in the original OEM packaging when received. The inbound logistics cost will be the responsibility of the customer. If the equipment is not returned within the allotted time and an extension has not been granted, PureWrx will have the right to invoice.
View the Shipping Returns Process for details
What is the purchase process and payment terms?
Simply contact PureWrx with any requirement. If you are an existing customer, we will process the request immediately based on your credit terms. For new customers, a credit application will be required. The Try & Buy terms and conditions will be set on the agreement sent to you at the time of purchase.
What is required to process a quote or order?
A signed agreement acknowledging the terms and conditions of the program will be required. End user information will also be required for every quote and order. This is used for install base purposes as well as Juniper warranty but must be determined at time of quote.
End user information must include the following:
CONTACT (First/Last Name)
Purchase orders can be sent to firstname.lastname@example.org. If not shipping on the customer’s freight account, all shipments will be Pre-Paid and Add with DAP Inco Terms.
How do I set up credit terms with PureWrx?
If an account is not already established with PureWrx, a credit application can be provided. Credit is determined in 1-2 business days. Prepayment via credit card and PayPal are also available if preferred.
How can I determine inventory availability?
All current line inventory is available and follow new manufacturing lead times. Your Juniper account manager or authorized partner will be able to assist in confirming lead times.